FREQUENTLY ASKED QUESTIONS
The Answers You Need
DO YOU SERVICE SNOWBOARDS?
Yes, we service all winter sports equipment! We service snowboards, as well as alpine, touring and telemark skis.
HOW LONG DOES A SERVICE TAKE?
Service times vary over the season but are typically around 7 days. If you have a tight turnaround time we offer a same day service at the weekends and some weekdays, where we can have you equipment serviced within an hour. We pride ourselves on faster turnaround times than our competitors.
WHAT ARE YOUR PAYMENT OPTIONS?
Payment is required on collection of your serviced equipment. We can accept cash or card.
DO YOU COLLECT/DROP OFF FROM MY HOME?
Unfortunately during the peak season we are unable to offer a collection and drop off service.
Some of our customers who are short on time or don't have transport have sent their equipment to us using services like Uber or Addison Lee.
HOW DO YOU SERVICE MY EQUIPMENT?
Joe provides a service by hand on all our skis & snowboards. Although this is a more timely process than using machines, this gives your equipment the best results on the slopes. The world's best skiers and snowboard riders will all service their equipment by hand rather than machines.
HOW DO I BOOK AN APPOINTMENT?
Use our online booking system to book your appointment, please ensure your choose our Bromley or Norwich workshop in the location drop down bar. Link to the booking system is here.
WHAT EXPERIENCE DO YOU HAVE TO SERVICE CUSTOMERS EQUIPMENT?
Our ski technicians have over 20 years experience in hand servicing skis and snowboards. Our head technician, Joe is an ex national ski racer and instructor with a keen focus on maximising performance and longevity of ski and snowboard equipment. Read more about our team here.
WHY SHOULD I SERVICE MY SNOWSPORT EQUIPMENT BEFORE I GET TO MY SKI RESORT?
Skis and snowboards require certain tuning to ensure they run to the best of their ability from a grip and speed perspective. The sharpening of edges ensures skis/boards can carve even in hard pack icy conditions. Waxing the base ensures skis and snowboards run quickly. Most our of customers like to have their equipment serviced before their trip to remove the stress of finding a service workshop in resort or loosing precious ski time on the mountain whilst waiting for a service to be completed.